Senior Client Partner - Strategic Accounts

Location Abu Dhabi
Discipline: Financial Technology, Insurance
Job type: Permanent
Contact email:
Job ref: 3374329
Published: almost 2 years ago
Relocation to UAE (Dubai or Abu Dhabi) - relocation package + fantastic tax-free salary & benefits!

Fantastic opportunity for the Senior Client Professional to join a progressive brand in the UAE.
Responsible for the annual sales volume and achieve pipeline growth, new revenue streams and manage the team account management, contract negotiation and agreements for the product with all potential and existing clients for regular and new product functions, offerings and pricing. Create new sales channels, clients and sales opportunities.
  • Provide training and updates to team/partners for all new product enhancements and changes
  • Ensure in-depth knowledge of each product, usage and analysis
  • Track and compare competitors and conduct gap analysis
  • Create partner segmentation feasibility studies for financial target achievement
  • Create a sales plan with identified key accounts in selected segments with closure timelines
  • Develop commercial initiatives to conduct presentations, demonstrations or workshops for clients
  • Responsible to develop regional account plans
  • Be the primary point of contact and build long-term relationships with partners
  • Negotiate and close agreements to maximize profits with key accounts, partner stakeholders and executive sponsors
  • Ensure timely and successful delivery of product solutions according to partner’s needs and objectives
  • Build a partner pipeline and conduct cross channel activities
  • Create, manage and achieve the monthly and quarterly initiatives to meet sales targets
  • Develop new business channels and identify areas of improvement to meet sales quotas
  • Responsible for working with the Sales team to onboard and integrate new partners and developing existing partner relationships
  • Maintain excellent customer needs and quality service through pulse survey feedback and enhancement initiatives
  • Manage customer service complaints, concerns and follow up requirements
  • Build and maintain strong and long-lasting client relationships through structured stakeholder management plans and tracking
  • Build and create stakeholder’s portfolio
  • Act as a representative for the company to ensure customer service targets met to improve the customer experience
  • Responsible for keeping current partners satisfied and delivering exceptional client service on a day-to-day basis
  • Resolve all issues or business obstacles pending with partners
  • Liaise between the partners and internal departments and teams
  • Analyse incoming CRM and team reports and provide intelligence reporting to executives weekly or as needed.
  • Maintain CRM system functions and enhancements for reporting and analysis
  • Conduct weekly and month-end reports for internal and external stakeholders and partners
  • Prepare presentations for partners to improve the product and enhance their performance
  • Maintain a stakeholder matrix and conduct a gap analysis
  • Ensure direct manager and any relevant or assigned dotted line manager is aware of KPIs, progress and ongoing requirements
  • Conduct high-level communication (written, verbal) to all managers to ensure knowledge sharing and efficient processes.
  • Foster cross-functional team approach to meet department and corporate targets
  • Set, support and monitor the performance and development of all direct reports
  • Provide regular check-ins for professional and performance feedback
  • Support the development of corporate culture and promote employee engagement, team effectiveness, and skills enhancement
  • Bachelor's degree in Business, Finance or Economics
  • MBA or Master’s Degree in the relevant field is an asset
Preferred Experience:
  • 8-10 years of experience, preferably with blue-chip companies in the following industries: insurance, banking, the management or technical consulting
Job-Specific Skills:
  • Excellent financial acumen
  • Excellent verbal and written communication skills to communicate product ideas to partners
  • Advanced motivational and negotiation skills
  • Solid experience on CRM software (Salesforce, MS Dynamics, etc)
  • Excellent MS word, excel and PowerPoint skills