Key Account Manager

• Provide training and updates to team/partners for all new product enhancements and changes
• Ensure in-depth knowledge of all insurance classes
• Understand the risk appetite of partner insurers
• Track and compare competitors and conduct gap analysis
• Create partner segmentation feasibility studies for financial target achievement
• Create a sales plan with identified key accounts in selected segments with closure timelines
• Develop commercial initiatives to conduct presentations, demonstrations or workshops for clients
• Responsible to develop regional account plan
• Be the primary point of contact and build long-term relationships with clients
• Advise key account clients on insurance portfolio design, policy conditions, clauses and exclusions
• Negotiate and close agreements to maximize profits with key accounts, partner stakeholders and executive sponsors
• Ensure timely and successful delivery of product solutions according to
  partner’s needs and objectives
• Build a partner pipeline and conduct cross channel activities
• Create, manage and achieve the monthly initiatives to meet sales targets
• Develop new business channels and identify areas of improvement to meet sales quotas
• Responsible for working with the Sales team to onboard and integrate new partners and developing existing partner relationships
• Maintain excellent customer needs and quality service through pulse survey feedback and enhancement initiatives
• Manage customer service complaints, concerns and follow up requirements
• Build and maintain strong and long-lasting client relationships through structured stakeholder management plans and tracking
• Build and create stakeholder’s portfolio
• Act as a representative for the company to ensure customer service targets met to improve the customer experience
• Responsible for keeping current partners satisfied and delivering exceptional client service on a day-to-day basis
• Resolve all issues or business obstacles pending with partners
• Liaise between the partners and internal departments and teams
• Ensure direct manager and any relevant or assigned dotted line manager is aware of KPIs, progress and ongoing requirements
• Conduct high-level communication (written, verbal) to all managers to ensure knowledge sharing and efficient processes.
• Foster cross functional team approach to meet department and corporate targets
• Set, support and monitor the performance and development of all direct reports
• Provide regular check-ins for professional and performance feedback
• Support the development of corporate culture and promote employee engagement, team effectiveness, and skills enhancement 

Qualifications: