Responsibilities:
- Provide training and updates to team/partners for all new product enhancements and changes
- Ensure in-depth knowledge of all insurance classes
- Understand the risk appetite of partner insurers
- Track and compare competitors and conduct gap analysis
- Create partner segmentation feasibility studies for financial target achievement
- Create a sales plan with identified key accounts in selected segments with closure timelines
- Develop commercial initiatives to conduct presentations, demonstrations or workshops for clients
- Responsible to develop regional account plan
- Be the primary point of contact and build long-term relationships with clients
- Advise key account clients on insurance portfolio design, policy conditions, clauses and exclusions
- Negotiate and close agreements to maximize profits with key accounts, partner stakeholders and executive sponsors
- Ensure timely and successful delivery of product solutions according to
partner’s needs and objectives - Build a partner pipeline and conduct cross channel activities
- Create, manage and achieve the monthly initiatives to meet sales targets
- Develop new business channels and identify areas of improvement to meet sales quotas
- Responsible for working with the Sales team to onboard and integrate new partners and developing existing partner relationships
- Maintain excellent customer needs and quality service through pulse survey feedback and enhancement initiatives
- Manage customer service complaints, concerns and follow up requirements
- Build and maintain strong and long-lasting client relationships through structured stakeholder management plans and tracking
- Build and create stakeholder’s portfolio
- Act as a representative for the company to ensure customer service targets met to improve the customer experience
- Responsible for keeping current partners satisfied and delivering exceptional client service on a day-to-day basis
- Resolve all issues or business obstacles pending with partners
- Liaise between the partners and internal departments and teams
- Ensure direct manager and any relevant or assigned dotted line manager is aware of KPIs, progress and ongoing requirements
- Conduct high-level communication (written, verbal) to all managers to ensure knowledge sharing and efficient processes.
- Foster cross functional team approach to meet department and corporate targets
- Set, support and monitor the performance and development of all direct reports
- Provide regular check-ins for professional and performance feedback
- Support the development of corporate culture and promote employee engagement, team effectiveness, and skills enhancement
- Bachelor's degree in Business, Finance or Economics
- ACII completion or initiated
MBA or Master’s Degree in the relevant field is an asset
Preferred Experience:
8-10 years of experience, preferably with blue-chip companies in the following industries: insurance, banking, the management or technical consulting
Job-Specific Skills:
- Excellent financial acumen
- Excellent verbal and written communication skills to communicate product ideas to partners
- Advanced motivational, negotiation and analytical skills
- Excellent insurance product knowledge and technical skills
- Solid experience on CRM software (Salesforce, MS Dynamics, etc)
- Excellent MS word, excel and PowerPoint skills
- Arabic language skills are an asset